Terms of service

1. About these terms

These terms apply to every purchase from the online parts store run by Rocky Mountains Distributing ("we," "us"), based in Englewood, Colorado. By placing an order or creating an account, you agree to these terms, our Return and Refund Policy, and our Privacy Policy. If you don't agree, please don't use the store.

The store runs on Shopify. Shopify's own terms also apply to how payments and accounts are processed.

2. Who we sell to

The store sells replacement parts and supplies for commercial foodservice equipment. Our customers are businesses and their staff, so we treat purchases as commercial transactions. You must be at least 18 and authorized to buy on behalf of your business.

You're responsible for keeping your account login secure and for orders placed under it. Business accounts with approved credit terms are also bound by any signed credit agreement with us, which controls if it conflicts with these terms.

Our service territory. As an authorized Taylor distributor, we sell only to customers in our assigned territory: Colorado, southern Wyoming, and New Mexico. We can't ship orders to addresses outside it. If you're outside our territory, you can find your local distributor at taylor-company.com/distributors.

We may limit or cancel orders that appear to be placed for resale by dealers or other distributors.

3. Orders, pricing, and payment

Order acceptance. Your order is an offer to buy. We accept it when we ship the part, not when you get a confirmation email. We may cancel or limit any order, for example if a part is discontinued or a price is wrong. If we cancel after charging you, we refund the full amount.

Prices and errors. Prices are in US dollars and can change without notice. If a part is listed at the wrong price, we'll contact you before shipping and you can confirm at the correct price or cancel.

Payment. We accept the payment methods shown at checkout. Payment is due when you order unless you have approved credit terms.

Taxes. We collect sales tax where required. Tax-exempt customers must have a valid exemption certificate on file before ordering. We can't refund tax already charged on orders placed before the certificate was received.

4. Shipping and returns

Shipping times shown at checkout are estimates, not guarantees. Ownership and risk of loss pass to you when the carrier picks up the package. If a package arrives damaged, report it within 48 hours as described in our Return and Refund Policy and we'll handle the carrier claim.

Returns, refunds, and restocking fees are covered by our Return and Refund Policy.

5. Part fit, installation, and safety

You're responsible for choosing the right part for your machine. We're glad to confirm fit if you send us the model and serial number before ordering. Product photos and descriptions are for reference and may not match every machine revision.

Many parts, especially electrical, refrigeration, and gas components, should be installed only by a qualified technician. Installing a part yourself may void the manufacturer's warranty on the part or the machine. Always disconnect power and follow the manufacturer's service instructions.

6. Warranties and limits on liability

Manufacturer warranty. Parts carry the original manufacturer's warranty, which we pass through to you. We'll help you file warranty claims. We don't add a separate warranty of our own.

No other warranties. Except for the manufacturer's warranty and where the law doesn't allow it, parts are sold as is, without implied warranties of merchantability or fitness for a particular purpose.

Limit on our liability. Our total liability for any claim related to an order is limited to the amount you paid for the part involved. We aren't liable for indirect or consequential losses, such as lost sales, spoiled product, or downtime while a machine is out of service. Some of these limits may not apply where the law doesn't allow them.

7. Using the site

Don't misuse the store, including scraping prices or catalog data, reselling account access, or interfering with the site. We may suspend accounts that do.

Brand names, logos, and trademarks on the site belong to their owners and are used to identify compatible parts. Site content, including our text and photos, belongs to us and can't be copied without permission.

Links to other sites, such as manufacturer resources, are provided for convenience. We aren't responsible for their content or for purchases you make there.

How we collect and use your information is described in our Privacy Policy.

8. Governing law, changes, and contact

These terms are governed by Colorado law. Any dispute will be handled in the state or federal courts in Arapahoe County, Colorado, unless we both agree otherwise. Before filing anything, please contact us so we can try to resolve it directly.

We may update these terms. Changes apply to orders placed after the new version is posted, and the date at the top shows the latest version.

Other terms. You agree to cover our costs, including reasonable attorney fees, for third-party claims that arise from your breach of these terms or your violation of the law. If any part of these terms is found unenforceable, the rest still applies. These terms and the policies they reference are the full agreement between us for store purchases.

Questions? Contact the Parts Department at parts@rmdcolorado.com or 800-758-1038, Monday through Friday, 7:30am-4:30pm Mountain Time.